Top Ten Listening Techniques
Listening seems like a simple process and yet so many of us are
more eager to talk than to listen. As Chairperson of my SCORE chapters Skills
Development committee I just shared some listening techniques with the members.
Someone once said we were given two ears and one mouth for a reason. During
this holiday season what better gift could you give to your loved ones than to
listen to them so that they feel really heard? Here are some tips:
1. Stay present – Don’t let your mind wander. Many are composing a
response before the speaker has a chance to completely finish his/her thought.
2. Make eye contact – Let the speaker see your interest by
regularly making eye contact.
3. Ask questions for clarification – This is not your time to respond. Get
really clear about what is being said. If you don’t understand, ask questions
in an open non-charged manner.
4. Acknowledge feelings – If the speaker is telling you
something about his/her feelings, acknowledge them. You don’t have to agree to
show that you see the speaker is upset or happy about something.
5. Restate or paraphrase – Make sure you are getting the
information the speaker is presenting by periodically repeating what you hear
in different words the speakers. “Let me see if I’ve got it so far?”
6. Seek first to understand and then to be
understood - Before you
state your thoughts and ideas make sure you totally understand and acknowledge
the speakers thoughts.
7. Give nonverbal feedback - While the speaker is speaking, be sure
to smile, nod, frown, shrug your shoulders, or raise your eyebrows – whatever
is appropriate.
8. Be Silent – Don’t be afraid of this. Periods of total quiet will
allow you and the speaker to think about what was said. When you are sure the
speaker has completed his/her thoughts on the subject it will be time for you
to comment.
9. Take in all the information both verbal and
nonverbal – Focus on the
meaning of what is being said and also what is not being said.
10. Get
permission – Sometimes
people just want to be heard. At other times they are seeking advice. Give
advice only when requested and only after the person has had a chance to give
you the whole story. If you are not sure, ask if the person is looking for your
input.
(Original script)
Listening is
the easy process for someone but sometimes is hard for someone. Someone active
to speaking. If we want to speak we can practice listening because it helps us
to understand about pronunciation. It helps us to speaking correctly.
The First
thing that you must have that is stay present is you must have concentrated for
listening. Second, Make eye contact and Ask questions for clarification is good
for listener because you should understand about questions before you
answering. Acknowledge feelings it help you to understand much more if you
understand about feeling of speaker. Restate or paraphrase and you must find
the first sentence that you understand and next sentences you must understand. Give
nonverbal feedback and Be Silent: it is the good way that we can think about
content that you heard. Next, take in all the information both verbal and
nonverbal. Finally, Get permission if you want to ask you should ask person is
looking for your input.
To conclude, listening
is good for everyone. We can practice listening from this trip. I think it is
very good trip because I can use it in the real life. If we understand about
listening we can write correctly.
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